Welcome to British Harmonia — Natural Makeup & Fragrance in the UK with Free Shipping
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We offer free shipping to every province and territory in United Kingdom.
We offer free standard shipping throughout the United Kingdom with no minimum spend. All orders include tracking for a smooth and reliable delivery experience.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
You should expect to receive your refund within four weeks of giving your package to the return shipper, although in many cases refunds are processed sooner. This timeframe includes the transit time for us to receive your return from the carrier (5–10 business days), the time it takes us to inspect and process the returned item once received (3–5 business days), and the time required for your bank to complete the refund request (5–10 business days).
If you need to return an item, simply contact us at britishharmonia@gmail.com and our team will guide you through the return process.
We will notify you via email once we have received and processed the returned item and your refund has been issued.
Deliveries to outer and remote regions of the United Kingdom may experience seasonal delays due to severe weather conditions or limited carrier availability. We appreciate your understanding and kindly ask that you allow additional time for your order to arrive safely.
Dr. Groot Hair Thickening Essentials Travel Set is a compact Korean hair-care duo with biotin, rosemary, and prebiotics designed to strengthen strands, boost volume, and reduce breakage when used as a routine.
This travel-ready two-piece collection brings a clinic-inspired regimen into a compact kit: a biotin-enriched shampoo that cleanses and exfoliates the scalp plus a reducing-oil conditioner that seals moisture while helping manage excess oil. Formulated without parabens, silicones, or sulfates, the set targets fragile hair and oily roots with ingredients chosen to improve texture, hydration, and scalp comfort. Clinically tested in controlled use, it showed an 82.2% reduction in hair loss due to breakage within two weeks when used as a regimen.*
The formula uses biotin and rosemary oil to fortify individual strands so hair appears fuller and moves with more body. Prebiotics and gentle exfoliation promote a healthier scalp environment, which supports the look of density without heavy buildup. The conditioner manages oil at the roots while adding slip to reduce breakage during styling.
Yes — both products are dermatologically tested and safe for color-treated hair, formulated to avoid harsh sulfates and silicone build-up. The gentle cleansing action reduces residue that can dull color and the conditioning components are selected to maintain softness without stripping dye. If you have a highly reactive scalp, test a small area before full use.
Use the biotin shampoo to gently lather and massage the scalp for around one minute, then rinse; follow with the reducing-oil conditioner focusing on mid-lengths to ends and lightly on roots. For best results, make the pair a routine—use both products consistently for visible improvements in texture and reduction in breakage. The compact sizes are TSA-friendly and easy to pack for short trips or weekends.
In controlled use, the regimen reduced hair loss from breakage by 82.2% within two weeks, while users reported improved softness and scalp hydration. Individual outcomes vary with hair type, frequency of use, and underlying hair-health factors. Consistent application over multiple weeks helps maintain the thicker appearance and healthier texture reported in trials.
Who is this for: This set is designed for anyone seeking a compact, clinic-inspired hair-thickening routine while traveling—ideal for people with thinning or fragile hair, those with oily roots who want added volume, and travelers who prefer dermatologist-tested, color-safe formulas. It’s also a convenient starter kit for anyone curious about integrating biotin and scalp-balancing ingredients into their regular care routine.
*Clinical data refers to in-regimen testing results. Individual results may vary.
Q: Is this travel set safe for color-treated hair?
A: Yes. The formula is dermatologically tested and free from sulfates and silicones, making it safe for most color-treated hair.
Q: How long before I see thicker hair results?
A: Clinical regimen data showed reduced breakage in two weeks, though individual results vary with consistent use.
ORDER PROCESSING TIME
All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or UK public holidays will be processed on the next business day.
If there is any delay in preparing your order, we will notify you promptly by email.
SHIPPING TIME
British Harmonia ships exclusively within the United Kingdom (England, Scotland, Wales and Northern Ireland).
Standard delivery: Total delivery time is approximately 5 business days (2–3 days processing + delivery).
Remote or outlying regions: 6–10 business days due to distance, weather conditions and limited carrier routes.
Deliveries to areas such as the Scottish Highlands and Islands, Isle of Man, Channel Islands and certain rural postcodes may take longer because of seasonal and logistical factors.
We always strive for timely deliveries, but once a parcel is handed to the courier, British Harmonia is not responsible for carrier delays, customs checks or weather-related disruptions.
SHIPPING CONFIRMATION AND TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Tracking details typically become active within 24–48 hours after dispatch.
SHIPPING RATES
Standard shipping within the UK is free on all orders.
Expedited or express delivery options may be available at checkout for an additional fee depending on your location and chosen courier.
ADDRESS ACCURACY
Please ensure your shipping address is complete and accurate before placing your order. British Harmonia is not responsible for delays, lost shipments or delivery issues caused by incorrect or incomplete addresses (including wrong house numbers, postcodes or flat numbers).
DAMAGED OR LOST PACKAGES
If your order arrives damaged, please contact us immediately at britishharmonia.co.uk@gmail.com with clear photos of the outer packaging and the damaged contents. We will review the case and work to resolve the issue as quickly as possible.
If your parcel is marked as “delivered” by the courier but you have not received it, please first:
Check with neighbours or building reception/concierge
Verify the shipping address used during checkout
Contact your local delivery office or courier depot
If the issue continues, email us and we will help you open an investigation or claim with the carrier.
INTERNATIONAL SHIPPING
At this time, we only ship within the United Kingdom. We may expand our shipping coverage to international destinations in the future.
CONTACT
If you have any questions about shipping, please contact us at: britishharmonia.co.uk@gmail.com
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, with all original packaging, safety seals intact, and all included accessories. For hygiene and safety reasons, opened or used beauty, skincare, haircare, fragrance, makeup, nail, tattooing, and personal care items cannot be returned.
You will also need your receipt or proof of purchase.
To start a return, contact us at britishharmonia.co.uk@gmail.com
All approved returns must be sent to the following address:
British Harmonia – Returns Department
2601 E 28th St, STE 005
Signal Hill, California
United States
If your return is accepted, you will receive a prepaid return shipping label (when applicable) along with detailed instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always reach us at britishharmonia.co.uk@gmail.com for any return questions.
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, incorrect, leaking, broken, or arrives with missing components. We will evaluate the issue and make it right.
For seller-caused issues (damaged, defective, incorrect, expired), British Harmonia will cover the return shipping cost.
For safety and hygiene reasons, the following items cannot be returned:
If you are unsure about your item’s return eligibility, please contact us before sending it back.
Exchanges are only available for unopened items that arrived damaged, defective, incorrect, or expired. The fastest way to receive the item you want is to return the original (if eligible) and place a new order once your return is approved.
If your order is shipped into the European Union, you have 14 days to cancel or return the item for any reason. However, Beauty & Personal Care items must still be unopened, unused, with all seals intact, and in their original packaging.
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at britishharmonia.co.uk@gmail.com
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