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Contact Us | British Harmonia Customer Care & Support

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Use the form below to get in touch, or reach us by email anytime.

Get In Touch!

We love hearing from you and are always glad to help. Whether you’re browsing our Beauty & Personal Care range, exploring Skin Care, Makeup, or Hair Care options, or looking for guidance across Bath & Body and Salon & Spa essentials, our team is ready to assist. If you need information about ingredients, routines, or product choices—or simply want support finding what works best for you—we’re here to offer clear, considered help. From Fragrance and Nails to Tools & Accessories, Shaving & Hair Removal, and Tattooing Supplies, our aim is to keep your beauty journey smooth, confident, and effortless from beginning to end.

britishharmonia@gmail.com

Capital House, STE 004,
25 Chapel St, London NW1 5DT,
United Kingdom

OVERVIEW
Welcome to British Harmonia | British Beauty, Skin Care & Personal Wellness! The terms “we”, “us” and “our” refer to British Harmonia | British Beauty, Skin Care & Personal Wellness. We operate this store and website, including all related information, content, features, tools, products, and services in order to provide you with a curated shopping experience (“the Services”). The website is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service describe your rights and responsibilities when using our Services. By visiting or using our website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you confirm that you are at least the age of majority in your region and, if applicable, consent to allow your minor dependants to use the Services.
You may be required to provide information such as your name, email address, billing details, and shipping information. You agree that all information provided is accurate and complete.
You are responsible for your account security and must not transfer or share your account.

SECTION 2 – OUR PRODUCTS

We strive to display our products accurately; however, product colours or appearance may differ due to device settings and screen variations.
We do not guarantee that the quality or appearance of any product will meet your expectations.
All product descriptions, pricing, and availability are subject to change at any time without notice.

SECTION 3 – ORDERS

Placing an order constitutes an offer to purchase. We may accept or decline orders at our discretion. Payment must be processed before an order is accepted.
Order changes or cancellations may not be possible once processed.
All purchases are subject to our Refund/Return Policy.
You confirm your purchases are for personal use and not for resale.

SECTION 4 – PRICES AND BILLING

Prices, discounts, and promotions may change at any time. The price shown at checkout is the final price at the time of purchase.
Taxes, shipping fees, and applicable duties may not be included unless stated.
You agree to provide accurate payment and contact information and authorise us to charge your selected payment method.

SECTION 5 – SHIPPING AND DELIVERY

Delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs, weather, or events outside our control.
Once an order is transferred to the carrier, risk of loss passes to you.

SECTION 6 – INTELLECTUAL PROPERTY

All trademarks, images, text, branding, designs, and website content belong to British Harmonia | British Beauty, Skin Care & Personal Wellness or our licensors.
You may use the Services for personal use only. You may not copy, distribute, replicate, or modify our content without written permission.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools which we do not monitor or control.
These tools are provided “as is” and “as available.” We are not responsible for any issues arising from use of such tools.

SECTION 8 – THIRD-PARTY LINKS

Our Services may include links to third-party websites. We are not responsible for the accuracy, content, or policies of these external sites.
Any issues related to purchases from third parties must be directed to the third-party provider.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

British Harmonia | British Beauty, Skin Care & Personal Wellness is powered by Shopify, but all sales are made directly through British Harmonia. Shopify is not responsible for any injuries, losses, or product-related issues.
By using the Services, you release Shopify from liability arising from your transactions with us.

SECTION 10 – PRIVACY POLICY

All personal information provided through the Services is governed by our Privacy Policy and Shopify’s data processing policies.
By using the Services, you acknowledge and agree that Shopify may collect and process your information to operate the platform.

SECTION 11 – FEEDBACK

Any ideas, reviews, feedback, or suggestions you submit may be used by us for improvement or promotional purposes.
You grant us a royalty-free, worldwide licence to use such feedback. You may not submit unlawful or harmful content.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, product descriptions, pricing, promotions, shipping charges, or availability may contain errors.
We reserve the right to correct such errors or cancel orders affected by them.

SECTION 13 – PROHIBITED USES

You may not use our Services for unlawful, harmful, fraudulent, or abusive purposes.
You agree not to upload malware, spam, or attempt to bypass our security.
We may suspend or terminate your access if you violate these Terms.

SECTION 14 – TERMINATION

We may terminate your access at any time without notice.
Certain sections of these Terms will remain in effect after termination, including Intellectual Property, Limitation of Liability, and Indemnification.

SECTION 15 – DISCLAIMER OF WARRANTIES

Our Services and products are provided “as is” and “as available.”
We do not guarantee uninterrupted, error-free service, and we do not warrant the accuracy or completeness of any content.
Some jurisdictions do not allow limitations on implied warranties; therefore, some disclaimers may not apply to you.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, British Harmonia, its employees, partners, suppliers, and Shopify will not be liable for any damages—direct or indirect—resulting from your use of the Services or products.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold British Harmonia, Shopify, and their affiliates harmless from claims, liabilities, and expenses resulting from your use of the Services or violation of these Terms.

SECTION 18 – SEVERABILITY

If any provision of these Terms is found invalid, the remaining Terms will continue in full force and effect.

SECTION 19 – WAIVER; ENTIRE AGREEMENT

Failure to enforce any right does not constitute a waiver.
These Terms constitute the entire agreement between you and British Harmonia | British Beauty, Skin Care & Personal Wellness.

SECTION 20 – ASSIGNMENT

You may not assign these Terms.
We may assign our rights and obligations without notice.

SECTION 21 – GOVERNING LAW

These Terms are governed by the laws of the jurisdiction where British Harmonia | British Beauty, Skin Care & Personal Wellness is headquartered, and you consent to the courts of that jurisdiction.

SECTION 22 – HEADINGS

Headings are for convenience only and do not affect interpretation.

SECTION 23 – CHANGES TO TERMS OF SERVICE

We may update or modify these Terms at any time.
Your continued use of the Services means you accept the updated Terms.

SECTION 24 – CONTACT INFORMATION

Questions regarding these Terms should be sent to:
British Harmonia | British Beauty, Skin Care & Personal Wellness
Email: britishharmonia@gmail.com

PHYSICAL ADDRESS

British Harmonia
Capital House, STE 004,
25 Chapel St, London NW1 5DT,
United Kingdom

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Terms & conditions

SECTION 1 – ACCESS AND ACCOUNT

SECTION 2 – OUR PRODUCTS

SECTION 3 – ORDERS

SECTION 4 – PRICES AND BILLING

SECTION 5 – SHIPPING AND DELIVERY

SECTION 6 – INTELLECTUAL PROPERTY

SECTION 7 – OPTIONAL TOOLS

SECTION 8 – THIRD-PARTY LINKS

SECTION 9 – RELATIONSHIP WITH SHOPIFY

SECTION 10 – PRIVACY POLICY

SECTION 11 – FEEDBACK

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

SECTION 13 – PROHIBITED USES

SECTION 14 – TERMINATION

SECTION 15 – DISCLAIMER OF WARRANTIES

SECTION 16 – LIMITATION OF LIABILITY

SECTION 17 – INDEMNIFICATION

SECTION 18 – SEVERABILITY

SECTION 19 – WAIVER; ENTIRE AGREEMENT

SECTION 20 – ASSIGNMENT

SECTION 21 – GOVERNING LAW

SECTION 22 – HEADINGS

SECTION 23 – CHANGES TO TERMS OF SERVICE

SECTION 24 – CONTACT INFORMATION

PHYSICAL ADDRESS

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Bath & Body

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